Because Drobo has no control over such sites and resources, you acknowledge and agree that Drobo is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.ĭataRobotics, Drobo, Drobo FS, DroboPro, DroboShare, DroboElite, BeyondRAID and TrustedData are registered trademarks of Drobo, Inc. This article may provide links to other sites or resources available on the Internet. If your Drobo device still does not mount, Contact Technical Support. What should I be aware of when setting up ISCSI Storage Attached Network (SAN/iSCSI) Troubleshooting, see: If this did not resolve your issue, follow the steps to Generate a diagnostic and contact support If the Drobo Dashboard displays Mount Failed, follow these instructions to repair the file system.Ensure you can manually connect to the Drobo. ![]() If you cannot mount the Share using Drobo Dashboard, try the following steps: Network Attached Storage (NAS) Troubleshooting:įor how to mount shares using Drobo Dashboard, see If this did not resolve your issue, follow the steps to If you recently updated to macOS 10.15, see: macOS 10.15 Catalina - Frequently Asked Questions.If the drive bay lights are Green and the Drobo Dashboard recognizes Drobo, the Drobo volume is likely suffering from file system corruption, in order to troubleshoot follow the guide here.If you have discovered the Drobo in Dashboard but do not see the volume mounting: If you answered yes to the previous questions, continue with the sections below related to your Drobo:ĭirect Attached Storage (DAS) Troubleshooting: Go to Finder > Preferences, ensure External disks is checked (DAS) or Connected Servers (NAS).(Drobo Dashboard > Tools > Check for Updates) Ensure you are using the latest Drobo Dashboard and the Drobo is on the latest Firmware.Ensure the Drobo lights are in a good status. (drive lights are green, power light is green, and capacity lights unchanging).If not, follow Drobo Dashboard Discovery Troubleshooting. Ensure the Drobo shows up in Drobo Dashboard. ![]() Troubleshooting help with specific Drobo devices: If your Drobo device is not mounting it is important to first understand the status of the drive bay lights. This article applies to all Drobo devices.
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